Hi Jim! I ordered another round of Macanudo Ascot Seconds last Friday, Once again, YOU and yours offer a tremendous service. I'm just now getting ready to go out and burn another one of those that I had to buy at the Tobacco Barn at the Pentagon City Mall...(since I didn't get them ordered from you in time). Guess what? One of these FIRST quality cigars is wrapped wrong and came apart in my hands as soon as I got the plastic off. Another from the same box had bits and pieces of the inner wrapper all over it. THIS one has a break just above the ring. YOUR seconds are better quality. Out of the two tins I bought on Tuesday, five thus far have had something wrong with them. That's a 25% bozo rate. But YOUR seconds??? well...now and then I get one wrapped wrong, but I'm finding only about two out a hundred that have any problems whatsoever. Funny...pay less for seconds and get better quality than the firsts I get at the mall...go figure.
Switched to Cigar Hut after having issues with Thompson. So far I have been very pleased with them.
D
David S. 2003/06/25, 05:44 PM
Jim, Thank you for the quick reply! Your web site is an example of a very functional internet experience - my wife was impressed that she could educate herself and pick out the right humidor for me secretly because of your site. The delivery went smoothly, the product looks great and now your follow up is another example of total customer service. Thank you!
GREAT SELECTION................ESPECIALLY THE ALTERNATIVE CIGAR PRODUCTS..............LIKE THE 4-FER DEALS...............AL
J
James P. 2011/01/12, 07:35 PM
I appreciate the low prices.
S
Steven Kosteriva 2011/12/06, 08:30 PM
I have ordered from The Cigar Hut before and have been very satisfied with every order and the quality of the products.
C
Charlie H. 2009/02/20, 02:28 PM
Wow! Very fast service, even with a Government mule delivering. I just received my sticks and couldn't wait to tear into the box. As I lit up, Bob Marley came on iTunes - adding to the ambiance even though it's 39 degrees out. I think I've just found my "everyday" smoke. I can't share which one - I want to guard against demand. Sincerely, great prices and speedy service. I'd like to see a Cigar Hut T-shirt on your site so that I can display my allegiance. Well done!
What great service, communication and incredibly quick international delivery (delivery to Australia). I did not expect to see my cigars or humidor for another week, imagine my surprise when they all turned up today. Very professionally wrapped and packaged, no chance of damage. Thank you for an exemplary online shopping experience and top of the line products.
My favorite cigars have arrived. For my Chinese university students I have posted an article on my web site http://chinaholisticenglish.org “Developing vs. Developed” about the difference between the single Chinese made cigar available within China, through the Government tobacco monopoly, and the free market selection offered by The Cigar Hut, I note that the stock of these are limited so I do not want to say too much about this absolutely fantastic cigar until my next order is filled. Yes I am being selfish. I want mine and yours can be on back order.
Hello Jim, Herewith I want to confirm the receipt of a beautiful "Cambria" humidor. Certainly one understands now that this particular humidor gets a lot of WOW's from people. It was exactly my reaction too ;-) Thank you once more for your impeccable service. You and your team excel in promptness, attentiveness, effectiveness. In short, I can recommend The Cigar Hut to anybody with cigar related interests for their team is truly professional!
Jim, Yes we did receive them and they look great! Thank you for a great product, I will be in touch in the future. Bob
J
Joseph Rieck 2010/07/28, 04:34 PM
I have not found a place that has better products or pricing on the net. Keep up the great work.
J
John Gallo 2010/09/15, 07:22 PM
I must say thanks to you guys I am able to enjoy a decent stick at a reasonable price. I am retired and disabled living on a fixed income so as I said, big thanks.
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Gary G. 2011/05/21, 09:05 PM
We had an initial problem but the owner took care of it and I appreciate his willingness to work with me. It made me a appreciative customer.
D
David Oberlander 2007/06/11, 02:34 PM
I've used Cigar Hut for years. They are friendly and prompt. I've never had a problem with them. They have an exhaustive collection and outstanding customer service/shipping options. 10/10.
M
Martin Wolff 2011/11/24, 08:09 PM
Great selection, reasonable prices, reliable service and good after sale follow through.
B
Brian J. Rudick 2005/01/29, 06:41 PM
Jim, Thank you. I really appreciate your efforts. I received the cigars today. That is fantastic customer service. I will be sure to tell everyone about how easy it was to get these great cigars. Thank you so much.
W
William Roach 2011/11/28, 08:17 PM
The cheapest price I could find for my favorite cigar.